Terms & Conditions
Understanding your rights and responsibilities ensures a safe, enjoyable adventure experience for everyone – review our straightforward terms designed to protect both adventurers and our commitment to exceptional outdoor experiences.
Our terms and conditions are designed to create clear expectations and protections for all participants while maintaining the flexibility and safety standards that make Riverbend Tours Oregon's premier adventure experience provider.
Review Terms and Book Your AdventureBooking and Payment Terms
To reserve your spot on a Riverbend Tour, a non-refundable deposit of 25% of the total tour cost is required at the time of booking. This deposit secures your dates and allows us to finalize guide and logistical arrangements. Full payment is due 60 days prior to the tour start date. We accept all major credit cards and bank transfers.
For groups of 6 or more, specific group booking policies and potential discounts apply; please contact us directly for a customized quote. Prices are guaranteed upon receipt of your deposit for the confirmed tour date. Changes to itinerary after booking may incur additional charges. Riverbend Tours will communicate all confirmations and payment reminders via email within 48 hours of booking.
- Secure reservation process with clear deposit requirements.
- Flexible payment schedule options.
- Transparent pricing with no hidden fees.
Cancellation and Modification Policies
We understand that plans can change. For cancellations made 90 days or more before the tour start date, guests receive a full refund minus the non-refundable deposit. Cancellations between 31-89 days receive a 50% refund. No refunds are provided for cancellations within 30 days of the tour start date. We highly recommend purchasing travel insurance.
In the event of Riverbend Tours needing to cancel a trip due to unforeseen circumstances (e.g., severe weather making conditions unsafe, guide illness) or 'force majeure' events, guests will receive a full refund or the option to reschedule for a future date without penalty. Trip modifications by participants are subject to availability and may incur a $50 administrative fee per change.
- Clear refund schedule based on notice period.
- Policies for weather-related cancellations and rescheduling.
- Flexible adjustment options for unforeseen events.
Participant Safety and Responsibilities
Participants are responsible for disclosing any medical conditions, dietary restrictions, or fitness limitations prior to their tour. All participants must follow guide instructions implicitly for the safety of the entire group. This includes adherence to trail etiquette, proper waste disposal (Leave No Trace principles), and respecting wildlife.
Riverbend Tours provides specialized group equipment (e.g., first-aid kits, navigation tools), but participants are responsible for personal gear as specified in the pre-trip information packet. Emergency procedures will be clearly communicated by guides, and participant compliance is mandatory. Our guides hold the final authority on all safety-related decisions during an expedition.
- Health and fitness disclosure requirements.
- Strict adherence to group safety protocols.
- Commitment to Leave No Trace principles.
Liability, Insurance, and Risk Management
While Riverbend Tours takes every reasonable precaution to ensure your safety, participation in adventure activities inherently involves risks. By booking, you acknowledge and accept these risks, and agree to our liability limitations. We strongly recommend that all participants procure comprehensive travel insurance that covers adventure activities, medical emergencies, evacuation, and trip cancellation.
Riverbend Tours carries necessary commercial liability insurance, but this does not replace personal travel insurance. Any costs incurred for medical emergencies not covered by our emergency protocols (e.g., extensive hospital stays or prolonged transportation beyond immediate evacuation) are the participant's responsibility. Any disputes arising from these terms will be governed by the laws of Oregon, USA.
- Clear outline of company liability limitations.
- Strong recommendation for comprehensive personal travel insurance.
- Defined legal jurisdiction and dispute resolution.
Privacy and Data Protection
Riverbend Tours collects personal information solely for the purpose of booking and managing your tour, ensuring your safety, and communicating essential trip details. This may include your name, contact information, medical history relevant to your tour, and payment details. We employ robust security measures to protect your data from unauthorized access or disclosure.
By participating in our tours, you grant Riverbend Tours permission to use photographs or videos captured during your expedition for marketing and promotional purposes, unless you expressly opt-out in writing prior to your trip. We do not share your personal data with third parties for marketing purposes. You have the right to access, modify, or request deletion of your personal data held by Riverbend Tours at any time by contacting info@mordelivaxentra.org.
- Clear policies on personal information collection and use.
- Secure data storage and protection measures.
- Participant rights regarding data access and modification.
Ready for Your Next Oregon Adventure?
Now that you understand our commitment to safety and transparency, embark on an unforgettable journey with Riverbend Tours.
Contact Us to Book