Your Privacy, Our Priority in the Wild

Just as we meticulously plan every trail and ensure your safety in Oregon's vast wilderness, we apply the same unwavering commitment to protecting your personal information.

At Riverbend Tours, your trust is paramount. Explore our transparent approach to data privacy, ensuring your adventure memories are secure with us.

What Information We Collect and Why

We collect only the essential details needed to ensure your safety, provide exceptional service, and tailor your Riverbend Tours experience.

Illustration of secure data collection: person entering information into a digital form with nature background, protected by a shield icon.
Safeguarding your adventure details.

When you book an adventure with Riverbend Tours, we gather information that is directly relevant to your safety and the success of your expedition. This includes:

  • Contact Information: Your name, email, phone number, and address are vital for booking confirmations, pre-trip communications, and any necessary updates.
  • Emergency Contacts: For your well-being on our guided tours, we request emergency contact details to be used only in critical situations.
  • Dietary Restrictions & Medical Conditions: To ensure your comfort and safety, we ask about any dietary needs or medical conditions that might affect your participation, ensuring our guides are prepared.
  • Fitness Levels & Experience Disclosures: Understanding your experience helps us match you with the right adventure and maintain group safety standards.
  • Website Analytics Data: We use aggregated, anonymized data to understand how our website is used. This helps us improve navigation and content, ensuring a better experience for future adventurers. This data never identifies you personally.
  • Photography and Media Consent: With your explicit permission, photos and videos taken during our tours might be used for promotional purposes. You always have the option to opt out.
  • Payment Information: For processing bookings, we collect payment details. These are handled securely by trusted PCI-compliant third-party processors, and we do not store sensitive payment card information on our servers.

Our commitment to data minimization means we only request information that serves a clear purpose, directly enhancing your adventure with Riverbend Tours.

How We Use and Share Your Information

Your personal data is used responsibly and shared only when absolutely necessary, always with your safety and adventure experience as our focus.

The information we collect is primarily used internally by Riverbend Tours staff and our expert guides. This ensures we can successfully manage your booking, communicate essential trip details, address any specific needs you have disclosed (like dietary restrictions), and, most importantly, provide for your safety during the expedition.

We love to share news about new adventures and special offers. If you opt-in for marketing communications, we'll send you relevant updates. You can easily manage your communication preferences or opt-out at any time through links provided in our emails or by contacting us directly.

Riverbend Tours works with trusted third-party service providers for specific functions such as secure payment processing. These providers are carefully vetted and are only allowed to use your information as necessary to perform their services, adhering to strict confidentiality and data protection agreements.

In critical emergency situations, we may share necessary information with medical or rescue personnel to ensure your immediate safety. We also share information when legally required to do so, such as in response to court orders or government requests, always prioritizing your rights within the bounds of the law.

How We Protect Your Personal Information

We employ robust security measures to safeguard your data, mirroring the care we take to prepare for every aspect of your wilderness adventure.

Digital lock icon over a data stream with a backdrop of a serene mountain landscape in Oregon, symbolizing protection of information amidst nature.
Advanced encryption protecting your digital footprint.


Secure Transmission

All sensitive information, including personal and payment data, is encrypted using industry-standard SSL/TLS protocols during transmission, ensuring it travels securely across the internet.


Access Controls

Access to your personal information is strictly limited to authorized Riverbend Tours personnel who require it to perform their duties. Regular training reinforces our commitment to privacy.


Regular Audits

Our systems undergo routine security audits and updates to identify and address potential vulnerabilities, ensuring our protection measures remain current and effective against evolving threats.

In the unlikely event of a data breach, we have incident response procedures in place to rapidly address the situation and notify affected individuals in accordance with legal requirements.

Your Privacy Rights and Controls

We believe you should have complete control over your personal data. Riverbend Tours empowers you to manage your information with ease.

  • Access Your Data: You have the right to request a copy of the personal information we hold about you. Contact us and we will provide it in an accessible format.
  • Correct Information: If you believe any information we hold is inaccurate or incomplete, you can request corrections or updates at any time.
  • Data Deletion: You can request the deletion of your personal data, subject to certain legal obligations and retention periods.
  • Marketing Preferences: Easily manage your preferences for receiving promotional communications. Opt-out at any time by clicking the unsubscribe link in our emails or by contacting our team.
  • Cookie Controls: You can control cookie settings through your web browser to manage how website tracking data is collected.

To exercise any of these rights, please reach out to our privacy contact identified below. We are committed to responding to your requests promptly and transparently.

Policy Updates and Privacy Contact Information

Our commitment to your privacy is ongoing. We will keep you informed of any updates and are always available to address your questions.

Illustration of a person reading a document with a magnifying glass next to a contact speech bubble, set against a calming Oregon nature backdrop.
Stay informed, stay connected regarding your privacy.

Riverbend Tours may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we do, we will post the updated policy on our website with a revised effective date. We encourage you to review this policy regularly.

Have Privacy Questions or Concerns?

Our team is here to help. If you have any questions about this Privacy Policy or our data handling practices, please do not hesitate to reach out.

Riverbend Tours Privacy Officer
60586 Ridge Heights
Bend, Oregon, 97702, USA
Phone: +1 (715) 690-2488
Email: info@mordelivaxentra.org
Contact Us About Privacy

Effective Date: October 26, 2023